Services provided

Services provided and included in the fees

Residential care means your day-to-day care required in respect of your individual and personal needs.

It includes:

• The provision of accommodation, decoration, furnishings, carpets, etc.  Plus the use of our lounge and dining room, suitably furnished and decorated.
• Meals are included and consist of breakfast, lunch and tea; mid morning, afternoon and evening hot drinks with biscuits and suitable refreshments when required at other times of the day.
• Domestic services such as laundering of personal clothing is included, as is bed linen and blankets etc.
• The provision of heating, lighting and electrical supply, the cleaning of bedrooms, public rooms and corridors, etc.
• The provision of towels, face cloths, toilet rolls etc are included.
• Fair wear and tear on furnishings and equipment including soft furnishings and equipment including soft furnishings is within the fee structure.
• The provision of personal care during the day and night.  The amount and type of care will vary, pending on your needs.
• When required, assistance with bathing, washing, dressing, mobility, help with toileting and the provision of a commode, when necessary.  Your health will be assessed daily and your general practitioner will be called as and when necessary.
• Medication and drugs shall be stored and issued to the resident in accordance with the doctor's instructions and reordered as necessary with your agreement.
• A telephone will provided for your use in private, when required.  However the cost of your calls will be your responsibility.

Services not included

You may require services which are not detailed above and these will be supplied at an additional cost.  Examples of such services are:

• Dry cleaning
• Fortnightly visits from the hairdresser to the home
• 5/6 weekly visits from a private chiropodist to the home
• Private phone calls and line rentals
• Newspapers and magazines
• Physiotherapy
• Personal toiletries
• Clothing

Care during illness

Care will continue to be provided if you are taken ill.  This includes co-ordination between the home management and staff, general practitioner, community nurse and other service.

Nursing care

A residential care home is not able to offer a nursing service to anyone.  However, nursing care may be available from visiting community nurses or privately through a nursing bank agency.  Such arrangements must be made by agreement with the proprietor.